POSITION SUMMARY
The Boutique Sales & Marketing is responsible for the oversight of Darioush’s Art + Object (retail) boutique at the winery and online. This is a combination of brand elevation, styling, and sales optimization; it encompasses sourcing, purchasing, receiving, stocking, team education, visual merchandising, and inventory management. In addition, the role supports brand styling for various touchpoints of our business: in-store signage and branded collateral, event collaboration and styling onsite, and Trade Marketing support. This position works closely with our Hospitality team, especially Business Development/Events, as well as senior management to create a cohesive brand experience at all touchpoints of the consumer journey.

ESSENTIAL DUTIES & RESPONSIBILITIES:
Purchasing + Inventory
• Source unique and intriguing new products to best represent Darioush.
• Develop a quarterly/seasonal merchandise buying plan by category and ensure appropriate stock levels through timely and efficient reorders.
• Manage purchases and receivables via order processing standards outlined separately. Requires generation and management of purchase orders + invoices.
• Oversee stockroom organization and cleanliness standards.
• Lead monthly merchandise physical inventory, weekly supply inventory and maintain accurate reporting for accounting and management.
• Aid culinary and hospitality teams with sourcing and purchasing necessary supplies and décor.

Visual Merchandising, Marketing, and Sales Optimization
• Create thoughtful displays to elevate the tasting salon aesthetic and enhance guest shopping experience.
• Develop branded collateral: shelf talkers, product spotlights, and print collateral for team use or events.
• Expand and enhance the Art + Object boutique on Darioush.com to create a more cohesive experience between in-store and digital presence.
• Analyze boutique item sales performance across all channels: evaluate product categories and item performance, employ new styling and sales tactics to promote higher conversions.
• Leads generation: work with Hospitality and Business Development teams to identify prospective boutique buyers and create targeted campaigns to introduce new product lines, seasonal features, spotlights designers or events to foster greater connection with clients.
• Daily and weekly maintenance: restock inventory, dusting, and finessing of visual displays.
• Collaborate with floral, holiday, and special event installations to best represent the brand and proprietors' vision year-round.
• Oversee company-wide needs for branded apparel, goods, and decor used onsite and on the road.
• Support traveling team members with trade display styling, setup, and maintenance for consumer and trade events on the road.
• Inspire and educate Hospitality staff with training on curated brands, artists, and products on the floor, and develop selling points.

Fulfillment + Receiving
• Work with Warehouse Lead to manage shipments of merchandise for accuracy, with safe and stylized packaging. Include personalized elements that share our brand ideals.
• Oversee inventory management procedures for outgoing orders and incoming shipments.

QUALIFICATIONS + REQUIREMENTS:
Boutique Sales & Marketing will thrive in a collaborative and dynamic working environment, while being able to self-manage goals, tasks, and priorities. Excellent verbal and written communication are essential to ensure efficient and service forward exchanges with teammates, vendors, guests, and proprietors. As a trusted purchasing agent, the Assistant Boutique Manager will be included in and asked to lead sourcing on various hospitality and culinary supplies and décor.

The Boutique Sales & Marketing will have a bachelor’s degree from a four-year college, three years of retail sales experience and at least one year of experience in a luxury retail environment. At least two years of experience with MS Office Suite, proficiency with Excel and POS systems. Aptitude for problem solving and creating orderly systems. This position requires weekends and some holidays. This position requires the ability to lift and carry 40lbs, regularly climb and descend stairs, and regularly squat and kneel.

GROWTH OPPORTUNITY:
Darioush is a dynamic winery that has experienced continuous growth since its inception in 1998. Our continual evolution requires ever more experienced and capable team members. At Darioush, we are stewards of careers. Each member is hired with long-term retention and growth within the company in mind.

Compensation: The base pay range offered for this position is $35.00 - $40.00 per hour. This range is what we reasonably expect to pay for this role. The actual compensation offered will be based on several factors, including but not limited to, qualifications, skills, experience, education, internal equity, and alignment with market data.

POSITION OBJECTIVE
The Darioush Sales and Services Liaison is responsible for extending a high level of service to all interactions with clients, guest, and members. The role also supports the administrative, operational and communication needs of our complex First Offering Membership (or wine club), working closely with other DTC team members to achieve communal goals.

ESSENTIAL DUTIE & RESPONSIBILITIES:
Client Sales, Service & Outreach
• First responder for routine DTC client service needs – via phone and email— a responsibility that is heightened during peak seasons and membership release periods.
• Assist clients with new orders, inquiries on recent orders, shipping issues, and membership.
• Targeted outreach to existing and prospective clients with unique wine purchase and experience opportunities
(ex. new releases, end of vintage offers, unique events/tastings, winemaker dinners, business gifting interests, etc.) —always a service-first approach.
• Support membership communications (pre/post release) and individual client account servicing for First Offering members in accordance with release schedule activities.

DTC & Membership Operations
• Logistics support: responsible for coordinating daily shipping of DTC orders (includes Visitor Center, Phone, Web, and Membership) with fulfillment partners.
• Assist with specialty order tracking projects and inventory coordination as needed.
• Facilitate order pick-ups with clients and third-party shippers
• Support membership releases– an all-hands-on-deck initiative leading up to and following the release of any scheduled club release offerings per set annual schedule.
• Client and membership database maintenance – including inputting new membership enrollments, cleansing accounts, organizing/scanning/filing supporting documents.

QUALIFICATIONS + REQUIREMENTS:
• The ideal team member will know and be practiced in the culture of topflight customer service.
• A minimum of 3-5 years of wine industry DTC sales, service, or hospitality. Exposure to wine club operations and experience with logistics a big plus.
• Position requires advanced computer skills, with industry specific systems preferred.
• Strong work ethic, comfort with public speaking, and being a consummate team player with genuine enthusiasm to share your passion for wine and hospitality is paramount.
• Ability to multitask and remain calm while assisting members and clients over the phone and via email.
• Wine knowledge and certification or coursework from accredited source is desirable.
• This position holds regular office hours Monday through Friday at the Darioush office located in the Napa Valley Commons. Rare, but occasional weekends, holidays and evenings may be required.

GROWTH OPPORTUNITY:
Darioush is a dynamic winery that has experienced continuous growth since its inception in 1998. Our continual evolution requires ever more experienced and capable team members. At Darioush, we are stewards of careers. Each member is hired with long-term retention and growth within the company in mind.

Compensation: The base pay range offered for this position is $29.00 - $35.00 per hour. This range is what we reasonably expect to pay for this role. The actual compensation offered will be based on several factors, including but not limited to, qualifications, skills, experience, education, internal equity, and alignment with market data.

POSITION OBJECTIVE:
The Guest Services team member is responsible for creating memorable and genuine experiences for our guests. Introducing and educating guests on the portfolio of wines while maintaining the philosophy established by Darioush.

ESSENTIAL DUTIES & RESPONSIBILITIES:
• Embody our culture of hospitality when interacting with our guests and deliver the Darioush Experience.
• Demonstrate exemplary verbal communication and body language.
• Deliver personable presentations of Darioush’s wines, story, winegrowing philosophy.
• Entertain Consumer, Trade, First Offering and VIP guests through memorable experiences.
• Ability to accurately guide our guests through all wine and culinary experiences.
• Introducing the First Offer Membership to improve guest loyalty.
• Provide seamless fulfillment options for our guests to regularly enjoy Darioush wines.
• Accurately record guest information and memorialize details of our hospitality experiences by utilizing our POS and hospitality software.
• Coordinate with the Direct-to-Consumer department to implement updated shipping, tracking and fulfillment options for wine orders.
• Provide timely follow up on guest experiences through handwritten letters, emails, and phone calls to solidify relationships for future visits and referrals.
• Ensuring our Visitor Center and Grounds are immaculate in preparation for receiving guests. Notify management of any areas in need of attention.
• Work collaboratively with all members of the operation. Complete all assigned side work and assigned tasks in a timely manner or as directed.
• Stay up to date and educated on the Darioush wine portfolio, culinary and guest experiences and maintain an intimate awareness of our daily hospitality activity.
• Adjust based on social cues and/or communication to accommodate our guest.
• Maintain a neat and organized workspace.
• Be aware of and adhere to all standards and requirements as outlined in Team Member Handbook.

QUALIFICATIONS + REQUIREMENTS:
• The ideal team member will know and be practiced in the culture of topflight customer service.
• A minimum of 3-5 years of hospitality experience, preferably in the wine profession or related experiences.
• Position involves prolonged periods of standing to fulfill job responsibilities.
• Extensive wine knowledge and certification or coursework from accredited source is preferred.
• Expected to demonstrate the ability to lift objects weighing up to 50 lbs. Safely.
• Strong work ethic, comfort with public speaking, and being a consummate team player with genuine enthusiasm to share your passion for wine and hospitality is paramount.
• Ability to multitask and remain calm while assisting guests on property.
• Position Requires to maintain a flexible schedule to be present based on business levels.
• This position requires team members to work weekends, holidays, and some overtime.

GROWTH OPPORTUNITY:
Darioush is a dynamic winery that has experienced continuous growth since its inception in 1998. Our continual evolution requires ever more experienced and capable team members. At Darioush, we are stewards of careers. Each member is hired with long-term retention and growth within the company in mind.

Compensation: The base pay range offered for this position is $25.00 - $30.00 per hour. This range is what we reasonably expect to pay for this role. The actual compensation offered will be based on several factors, including but not limited to, qualifications, skills, experience, education, internal equity, and alignment with market data.