FAQs

Q. How can I order from the Website?
A. Ordering online is simple. Simply click Purchase Online and you can browse through our wine and merchandise selection. Select those items you want to purchase by clicking the Add To Cart button. Once you have finished shopping, you will be prompted to set up a new account, or login as a returning customer.

Please be sure that you have included current delivery information.

You must be 21 years of age or older to order and receive wine.

Q. Can I send wine as a gift with a personalized gift message?
A. Yes! Simply follow standard online ordering procedures to add items to your cart. When you are done shopping, but before submitting your final order, you will be presented with a text box for Special Instructions or Gift Messages. Your message will be printed verbatim onto a card and enclosed with the wine shipment.

Please be sure to provide a daytime delivery address where an adult signature will be made available.

Q. Why can't you ship alcohol to my state?
A. Due to legal restrictions on shipments of wine and other alcoholic beverages, we are only permitted to ship directly to certain states. Contact your state alcohol regulatory authority or visit www.freethegrapes.org for more information.

Q. How do I know that you received my order?
A. After you click "Submit My Order", you should receive a confirmation number with our thanks. If you do not receive a confirmation number and message, you will likely be presented with a screen that indicates why the order could not be processed, and asking you to correct some aspect of the order. When you have corrected the problem, click "Submit My Order" again to submit the order with the revised information.

Q. When can I expect delivery of my order?
A. Weather permitting, all in stock items will be shipped within the next week. Orders placed before 9am Pacific Standard Time Monday thru Wednesday will generally be shipped the same day, weather and inventory permitting. Please read more about our Delivery Schedule on our Shipping Policy page.

Q. How do I know that my order and customer information is secure and not subject to theft by outside parties?
A. We use the best in secure server technology for all transactions on the site. The secure server software encrypts all information you input before it is sent to us. In addition, all of your customer data is protected against unauthorized access. You can learn more by reading our Privacy Policy